Transit Operator
| Salary | $33.23 an hour |
|---|---|
| Job Type | Full Time |
| Vacancy | 2 |
| Job ID | 92146329 |
| Employer name | |
| Posted Date | 02-06-2021 |
| Expired at | 02-03-2022 |
Description
About the City of Hamilton
Contribute to the City of Hamilton, one of Canada’s largest cities – home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
JOB POSTING
JOB ID #: 17236
Transit Operator
Public Works
Transit
Mountain Transit Centre, 2200 Upper James Street
NUMBER OF VACANCIES: Various
UNION/NON-UNION: ATU Local 107 Outside
HOURS Of WORK: 40.00 per week
SALARY/HOUR: $28.250 – $33.230 per hour
- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.
STATUS/LENGTH: Permanent
Job Description ID #: 1136
SUMMARY OF DUTIES
Working under the general supervision of the Superintendent and or Inspector you will play a critical role by establishing the tone for the entire customer service experience as Transit’s first point of contact with all customers. Your commitment to delivering a safe and positive commuting experience on every trip, to both new and returning customers, aligns with Hamilton Street Railway’s vision of becoming the first choice of commute within the City of Hamilton.
GENERAL DUTIES
Safely operate transit vehicles on time and in a proper manner including during adverse road and weather conditions on a predesignated route and schedule, work a variety of shifts including nights, weekends, holidays and split shifts.
As the first point of contact, act as an ambassador for HSR in providing unmatched high quality customer service to all transit clients on a daily basis. Maintain a high degree of ethical behaviour and professionalism even under trying circumstances.
Able to apply clear thinking in selecting the best course of action to resolve problems or address conflict.
Ability to withstand or recover from difficult situations.
In carrying out the duties of transit operations, be responsible for the safe and efficient operation of the vehicle, safety of all customers and respect for other users of the road.
Maintain and adhere to designated operational routes & schedules and abide by Highway Traffic Act, Health & Safety Act, Manual of Operations, all other applicable legislation, City policies and procedures.
Responsible for the collection of fares and issuing of transfers while ensuring validity of transfers and passes. Reports and documents all incidents, accidents and injuries immediately. Completes all reports, i.e. accident report, trip report, delay slip, and time checks.
Understand our clients’ needs and how our work affects them. Ensure diplomacy and objectivity in interactions with customers. Assist customers in a respectful & courteous manner and provide information regarding transit routes. Remain respectful, courteous and polite under all circumstances.
Be proactive and help transit Control by reporting other information and problems impacting transit services, such as route blockages, accident locations, traffic congestion, weather and road conditions.
Perform daily vehicle inspections. Regulate heating, lighting, ventilation etc. Monitor vehicle performance, report any irregularities to Control. Ensure possession of adequate supplies prior to shift, such as Transfers, B.O. card and schedules.
Maintain a very high degree of punctuality and attendance even in adverse weather conditions to support 24 x 7 transit operations.
Work in accordance with the provisions of applicable Health & Safety legislation and all corporate/departmental policies and procedures related to Occupational Health & Safety.
Perform all other duties as assigned from time to time which are directly related to the responsibilities of the position.
QUALIFICATIONS
- At the time of application, must possess a valid Class ‘G’ driver’s license and a point-free driving record (no demerit points). Candidates must provide a recent copy of a driver abstract upon request. Driver abstracts cannot be older than 14 days upon submission.
- Strong direct customer service skills as demonstrated through previous work experience. Recent demonstrated experience specifically working with the public, normally acquired through substantial and direct customer service experience to include conflict resolution, mediation, negotiation, interpersonal communication and problem solving.
- Must be capable of obtaining and maintaining a Class “CZ” license per the MTO requirements.
- Able to work independently and as part of a team in a fast-paced dynamic environment and thrive in a minimally supervised environment. Strong time management and organizational skills.
- Previous commercial driving experience or transit bus driving experience would be considered a strong asset.
- Must be capable of meeting the physical demands of the job; such as sitting for prolonged periods of time, using extremity motion such as reaching, gripping, push/pull of steering wheel, twisting and turning of neck. Ability to wear the required uniform and wear required personal protective equipment and use appropriate safety equipment to complete job tasks in a safe manner.
- Must be able to work all shifts and variable hours (days, afternoons, evenings and nights) including weekends and statutory holidays.
- Must be able to work in adverse weather conditions.
- As a condition of employment, the successful applicant(s) will be required to obtain, satisfactory to the City of Hamilton, a Criminal Record & Judicial Matters (CRJM) check at their own expense prior to beginning work in this position.
- Note: Candidates will be required to have access to an electronic device with a camera and microphone in order to participate in the virtual recruitment process.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.
The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.
It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants
The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.