System Support Specialist

  • Full Time
  • Toronto, ON
  • Posted on May 27, 2021
  • Vacancy: 1
  • Salary: 13.50 hourly

System Support Specialist

Salary $13.50 hourly
Job Type Full Time
Vacancy 1
Job ID 88795844
Employer name
Posted Date 27-05-2021
Expired at 27-02-2022


Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

System Support Coordinator, AbilitiCBT
Health & Productivity Solutions
Mississauga, ON
Full Time

Healthy employees lead to higher engagement, less strain on benefit plans, and better organizational results. Addressing the complexity of health issues in today’s workplace requires systematic and well-integrated solutions. Our health management program is results-focused and designed to lead to a strong return on investment and a healthier workforce.

Reporting to the AbilitiCBT Operations Manager you will apply your customer service, organizational, administrative and computer skills to your role within the Health & Productivity Solutions team.

• Responding to and resolving client and clinician technical inquiries via phone and email, and supporting their needs in a timely manner

  • Managing AbilitiCBT services using an in house application; AbilitiManage
  • Responsible for the Level 1 troubleshooting of any technical issues related to the AbilitiCBT program. Including, but not limited to AbilitiManage, AbilitiCBT App, program access, etc.
  • New User Setup and maintenance
  • User Acceptance Testing and review of new client setups, updates to systems, content, etc.
  • Demonstrated skills in research and problem solving.
  • An interest in technology and technical aptitude are considered an asset
  • Must have flexibility in the scheduling of hours worked, such as alternative work schedules (e.g. flex start/end times)
  • Communicating with different departments within LifeWorks via phone and email
  • Communicating effectively to our client(s)
  • Meeting established productivity objectives
  • Education or experience with Mental Health is considered an asset.

You are an individual with a high energy level who adapts well to changing responsibilities. You have very strong customer service and technical skills and an eye for detail. You have excellent verbal and written communication skills and would consider yourself a team player. You are flexible and willing to assist when needed. Candidates will possess excellent skills in Excel, Power Point, Word and Outlook.

Job Grade: MS3

Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At Morneau Shepell, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.

Job Location