LIV Design Studio is an award-winning multi-disciplinary design firm located in Vancouver. Since our inception in 2012, we have become one of the most trusted and recognized interior design firms both locally and internationally. We have completed projects from Vancouver to Toronto and as far away as London and Hong Kong.

Join our team as our next IT Support Specialist. The successful candidate will possess an excellent understanding of networking, software and hardware systems, related technologies, and have a passion for delivering excellent internal customer service.

What You’ll Be Doing:

• Identify and document all computer and network requirements for the company and provide support to users as needed
• Respond to technical and systems failures and triage as needed
• Liaise with internal and external team as needed to identify and document requirements, assess physical and technical security risks to data, software and hardware
• Provide computer/network support relating to software and hardware problems reported by all users
• Administer, monitor and assess all IT equipment
• Troubleshoot hardware, application, and network problems
• Assist with deployment of new systems and users
• Networking: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching, VPN and firewalls
• Windows Server: Active Directory (User Account Management/Onboarding and Offboarding), Hyper-V Virtualization, Backups, and Disaster Recovery
• Ad-hoc projects as required from time to time

What You Bring to Us:

• Certificate / Diploma or Degree in Information Technology, Computer Science Engineering or related field with several years of hands on experience
• Ability to write simple scripts to automate tasks on the server
• Working expertise in network and security solutions
• Team player with strong interpersonal and verbal / written communication skills
• Ability to manage changing priorities
• Working knowledge of Microsoft Windows and MacOS as well as other various software packages
• The ability to work independently and as a team in a fast-paced environment
• Excellent attention to detail and the ability to plan and prioritize your workload without supervision

Bonus:

• Working expertise in AutoDesk Products, VoIP, PowerShell and familiarity with Render Farms
• Has a security-oriented mindset and interested in security testing
• Has a solid understanding of extensive backup and disaster recovery protocols

What to Expect From Us:

• Join a passionate and creative team that learns, collaborates, and succeeds together
• Comprehensive benefits package, including, health, dental, and vision
• Bring your dog to work – we welcome all four-legged friends in our office
• We like to have fun! Join us for virtual Friday Happy Hours or (socially distanced) Wine Wednesdays on one of our two outdoor patios

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• Paid time off
• Vision care

Schedule:

• Day shift
• Monday to Friday

Experience:

• IT support: 1 year (preferred)