Customer Service Representative

Customer Service Representative

Salary $16.25 per hour
Job Type Full Time
Vacancy 3
Job ID 50779739
Employer name
Posted Date 02-06-2021
Expired at 02-03-2022


Grow your career with Accenture! June 23rd start date at our Fredericton location!

What sets us apart from other employers?

  • We offer a $16.25 per hour starting wage and a $500 signing bonus!
  • NOC Code: 6552
  • Accenture has also been ranked a Canada Top Employer for 11 consecutive years.

*** We temporarily shifted this position to a virtual environment, until our offices re-open.***

What can you expect from us?

Here are a few benefits you can expect when working with a rock star team at Accenture:

  • Competitive hourly rate ($16.25 base to start)
  • $3 hourly language premium for handling bilingual (English and French) customer inquiries via email, webchat and/or calls. The language premium program is market-driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the French queues.
  • Sign-on bonus of $500
  • We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performance
  • Full-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.
  • Flexibility to select your assigned schedule every month based on your performance
  • Annual merit increases based on performance
  • Recognition for individual efforts
  • Spacious workstations with updated technology platforms and equipment
  • Supportive environment to assist with individual success
  • Opportunities for continued self-development with access to extension online courses
  • Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire
  • Extensive post-training coaching and support for up to 3 months
  • A sense of community! We pride ourselves on our inclusive, open, and engaging work environment
  • Opportunity to give back to the community supporting local causes and volunteer efforts.

This is a fantastic opportunity to grow your career with one of our Utilities / High-Tech Luxury Real Estate clients!

What would your day-to-day look like?

You can work with purpose daily experiencing the following:

  • Sense of achievement providing excellent customer service
  • Fulfilling work satisfying customer expectations in a way that also complies with best practices
  • Demonstrating empathy to customers concerns through multiple channels which may include email, webchat, and telephony.
  • Maintaining high customer satisfaction ratings and service level agreements.

Are you the missing piece?

Basic Qualifications

  • 1 year of experience in Customer Service Delivery / Customer Contact Services
  • High School Diploma or equivalent

Preferred Qualifications

  • Bilingual (English/French)

You are the person we are looking for if you possess the following skills:

  • Previous experience using online systems
  • Excellent listening and interpersonal skills
  • Superior writing skills
  • Good computer skills
  • Detail oriented
  • Ability to work independently and exercise good judgment
  • Ability to adapt to quickly to changing situations
  • Dedication to continuous improvement and customer service excellence
  • A great smile!

Take the next step to your success!

If you’re a positive, professional team player who enjoys problem-solving and a high energy environment. APPLY TODAY!

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network— Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 537,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

Contract length: 6 months

Expected start date: 2021-06-23

Job Types: Full-time, Contract

Salary: From $16.25 per hour

Additional pay:

  • Bonus pay


  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Flexible schedule
  • Life insurance
  • RRSP match
  • Vision care


  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends

COVID-19 considerations:

  • We temporarily shifted this position to a virtual environment, until our offices re-open.*


  • Secondary School (required)


  • customer service: 1 year (preferred)
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