See What We’re All About

We are Canada’s leading service provider for commercial kitchen equipment; using OEM parts to provide fast and reliable service across North America. Our mission is to provide the highest quality customer care in the food service industry, working hard to build lasting relationships and deliver the solutions our customers count on. You have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

The Job at a Glance

The individual is responsible for all aspects of parts and service collections: Customer collections correspondence, reducing delinquencies of assigned accounts, and assisting with other duties as necessary to support the AR Team. By effectively handling these responsibilities, the individual helps the cash flow and other administrative tasks function smoothly, and ensures the company can meet its financial obligations to its stakeholders. Ability to establish strong relationships with customers is crucial to the success of this role.

A Typical Day

• Communicates professionally and effectively with our customers through telephone calls and emails to convey information regarding overdue accounts, and to promote timely payments of accounts
• Reviews customer account statuses and modifies based on payment activities on the account
• Follows up on customer claims that arise from the collections process, ensuring the claim is resolved in a timely manner
• Processes authorized customer credit notes and payments
• Builds and maintains strong lines of communication and working relationships with external customers and internal stakeholders
• Other responsibilities and projects may be assigned as required.

To Land This Opportunity

• Fluency in both French and English is required
• Minimum high school graduation required.
• Minimum of 2 years’ experience working in a similar role
• Must have experience with a current ERP system
• Must have working knowledge of basic Accounting principles
• Excellent communication skills in English over the telephone, in person and through email.
• Ability to keep information confidential.
• Ability to work effectively in a fast-paced environment

Heritage Foodservice Group of Canada Limited is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the applicable accessibility laws.

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